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Frequently Asked Questions
Q: how long is your warranty?
A:within 12 months, all parts damaged by quality problems will be replaced free of charge.

Q: what is your delivery time?
A: according to the difficulty of the plate, the delivery time is usually from 45 to 150 days.

Q :payment terms?
A:30% deposit will be paid before production and the balance will be paid after shipment.

Q :installation and training?
A :if the buyer comes to our factory for inspection, the training of installation and operation is face-to-face. If not, provide a manual and video explaining how to install and operate.

Q: what is your after-sales service like?
A :we provide 24-hour online service for our customers.
A. :Our company can provide debugging and training services for customers. If the buyer needs such services, he/she shall pay extra transportation expenses, accommodation expenses for the seller's staff.

Q: how to place an order?
A :inquiry -- confirmation of drawing and price -- confirmation of invoice -- arrangement of deposit -- arrangement of production

Q: how to visit our company?
A: to Beijing airport: take A high-speed train from Beijing south to wuxi station (6 hours), then we will arrange A special bus to pick you up. Fly to Shanghai airport: take the high-speed train from Shanghai hongqiao to wuxi station (1 hour), then we will arrange a special bus.
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